GBS Source To Pay Specialist - Portuguese

Mexico City

Full Time

About the role

As the STP Cross-Functional Analyst, you will provide governance and escalation support across Source-to-Pay processes. Acting as the first point of escalation for BPO and market queries, you will investigate policy-driven exceptions, monitor SLA performance, and maintain structured logs for audit readiness

.You will validate documentation for high-risk payment approvals, coordinate with OTC and RTR teams on interdependent issues, and manage operational queries between BPO and market teams. Additionally, you will analyse exception trends, contribute to root cause analysis, and recommend automation or upstream fixes to drive continuous improvement

.Strong collaboration, influencing skills, and data-driven decision-making are essential for success in this role

.

Summary of responsibiliti
- esAct as the first point of escalation for BPO and market queries before manager involvemen
- t.Investigate and resolve policy-driven exceptions (e.g., compliance, tax, DOA issues




- ).Track BPO performance against SLAs and report breaches to the Manage
- r.Maintain structured logs of escalations and exceptions for audit readines
- s.Validate and prepare documentation for high-risk or exception-based payment approvals under manager oversigh
- t.Support OTC and RTR teams in resolving interdependent issue
- s.Participate in governance forums and provide insights on recurring pain point
- s.Serve as the liaison for operational queries between BPO and market team
- s.Maintain query resolution dashboards and perform trend analysi
- s.Analyse exception and query trends to recommend automation or upstream fixe
- s.Contribute to root cause analysis for compliance gap

s.

Your experience & Ski
- llsProtuguese advanced or business conversatio
- nal1–4 years of experience in Source-to-Pay, Finance Operations, or shared services environme
- ntsFamiliarity with procurement workflows, ERP systems, and governanc

📌 Source To Pay Specialist (Ciudad de México)
🏢 High5
📍 Ciudad de México