Company Description

Transervice Integrated Solutions (TIS) is a division of Transervice, an asset-based logistics company founded in 1969. The company provides both 3PL and 4PL logistics solutions to address complex transportation and supply chain challenges.

Role Description

We are seeking a motivated and detail-oriented Transportation Customer Service Representative to join our growing team. This position serves as a key point of contact between customers, carriers, and internal operations teams to ensure the successful movement of freight and exceptional customer service. The idóneo candidate is organized, communicates effectively, and thrives in a fast-paced logistics environment.

This is a 100% on-site position. Fluency in English (both written and verbal) is required, as the majority of customer and carrier communications are conducted in English.

Essential Responsibilities
- Monitor and track shipments to ensure on-time pickup and delivery.
- Communicate with carriers, drivers, dispatchers, and customers to provide timely updates on freight movements.




- Proactively identify and resolve service issues, delays, and exceptions.
- Schedule pickup and delivery appointments as needed.
- Enter and maintain accurate shipment information within company systems.
- Coordinate with operations and carrier teams to ensure customer expectations are met.
- Maintain detailed records of customer communications and shipment activity.
- Assist with resolving billing, documentation, and proof of delivery requests.
- Support the team with additional administrative and operational tasks as assigned.



Qualifications
- High school diploma or equivalent
- Strong verbal and written communication skills.
- Excellent problem-solving and organizational abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency with Microsoft Office, particularly Outlook and Excel.
- Strong attention to detail and commitment to customer satisfaction.

📌 Transportation Customer Service Representative (Guadalajara)
🏢 Transervice Integrated Solutions (TIS) - a Transervice
📍 Guadalajara