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We're Hiring: Program Coordinator (Inside Sales Representative)

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Location:
Guadalajara, Jalisco, Mexico

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Employment Type:
Full-time

We are looking for a
Program Coordinator / Inside Sales Representative (ISR)
with strong customer service and sales experience. This is a customer-facing role focused on relationship management, lead follow-up, and cross-functional coordination.

? Key Responsibilities
- Provide telephone and email support to customers and internal stakeholders.
- Promote service contracts, care plans, software solutions, and value-added services.
- Manage customer inquiries and resolve issues in a timely and professional manner.
- Coordinate with cross-functional teams to ensure accurate customer data and process compliance.
- Track sales opportunities, follow up on leads, and support contract negotiations.
- Maintain accurate case documentation in CRM and internal systems.




- Stay up to date with product knowledge, service offerings, and process updates.
- Meet assigned KPIs, productivity goals, and service-level expectations.
- Ensure compliance with company policies and operational guidelines.

✅ Required Skills & Qualifications
- Strong customer service and inside sales experience.
- Excellent verbal and written communication skills in
English and Spanish
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- Experience working with CRM systems and case management tools.
- Proficiency in
Microsoft Office
(Excel, Word, Outlook, PowerPoint) and web browsers.
- Strong organizational, multitasking, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience in printing, technology, or hardware support is an advantage.

📌 Inside Sales Representative (Guadalajara)
🏢 E-Solutions
📍 Guadalajara