Johnson Controls, a general leader in thermal management, mission-critical
building systems, energy efficiency, and decarbonization, helps customers use
energy more productively, reduce carbon emissions, and operate with the
precision and resilience required in rapidly expanding industries such as data
centers, healthcare, pharmaceuticals, advanced manufacturing, and higher
education.

For more than 140 years, Johnson Controls has delivered performance where it
really matters. Backed by advanced technology, lifecycle services and an
industry-leading field organization, we elevate customer performance, turn goals
into real-world results and help move society forward. We are looking for a
Product Tech Support Engineer

What you will do?

Our Tier II Chiller Product Technical Support Engineer provides technical
support to the Field Sales & Service organization in a consistent manner across
all chiller product offerings in Latin America. This role can be remote for
anyone based in Mexico.

How you will do it?





* Provide day-to-day technical support for chiller products to Field Sales &
Service organization on a global basis via call tree, email, site visits with
a primary focus on the Americas
* Accountable to create and maintain technical service bulletins, service
letters, and updates to the Solutions Database that meets and exceeds
internal and external customer expectations.
* Accountable for timely and high quality product service literature
* Supports regional territories for escalated chiller technical support cases,
warranty claims in a timely and consistent manner to facilitate data mining
by; product, failed component, defect, and responsibility.
* Drive product reliability through the Continuous Improvement Process for both
existing products and new products being introduced. Product Technical
Support Engineer III provides technical support and interacts with service
branch leadership regularly to drive improvements at the branch level. They
will support key c

📌 Product Tech Support Eng III (Monterrey)
🏢 Johnson Controls
📍 Monterrey