COMPANY:

DESCRIPTION:

Technology Delivery Specialist

We are seeking a Technology Delivery Specialist to join our team at Marsh. This
role will be based in Mexico City. This is a hybrid role that has a requirement
of working at least three days a week in the office. As the Technology Delivery
Specialist, you will work closely with consultant teams and functions to ensure
that all technology needs (hardware, software, mobility, servers, applications,
contractors…) are captured and will partner with the technology organization to
ensure that the needs are executed within agreed timeframe and budget. You will
partner with their manager to ensure a consistent and high level of service on
projects and infrastructure operations. You will also provide oversight to the
Colleague Tech Team and ensure appropriate life cycle management of technology
assets.

We will count on you to:

* Point Of Contact for technology requests and technology issues for all OWG
Colleagues
* Oversight of Colleague Tech Teams to ensure appropriate life cycle management




of technology assets and timely resolution of colleague requests and issues
* Ensure timely resolution of all escalations including regular timely
communication until escalation is remediated
* Assist OWG OCIO in annual budgeting and planning process. Including the
monthly oversight of all regional tech hardware purchases
* Escalate all issues and needs of the business and tech teams as appropriate
across OWG & MMC Tech
* Oversight in ServiceNow as it pertains to Asset Management, Inventory
Management, Change Management, Incident Escalations, Daily Reporting
* Maintain, update and create documentation as it pertains to defined TDM
Processes
* Proactive and timely communication to business and tech colleagues and teams
* Daily, timely communication with the Integral Lead Technology Delivery Manager
to include status and the escalation of issues
* Be knowledgeable on IT services and solutions available in the OWG Tech
Portfolio
* Make

📌 Technology Delivery Specialist (Ciudad de México)
🏢 Marsh Mclennan
📍 Ciudad de México