Position: Help Desk Technician

Location: Mexico City, MX

Salary Range: 24-26k (Monthly Pesos)

Minimum Qualifications

• Ability to communicate in English and Spanish

• Associate's degree in a relevant field or equivalent practical experience in lieu of education • Minimum of 2 years in the IT or a related field with experience directly interfacing with customers delivering & supporting IT or technology solutions.

• Prior experience in a customer support role, preferably supporting payment technology, IOT, or similar technology.

• Strong technical aptitude and ability to quickly learn and understand complex software products. • Excellent problem-solving and analytical skills with a proactive approach to issue resolution.

• Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical customers.

• Familiarity with support ticketing systems and customer relationship management (CRM) tools.

• Ability to thrive in a fast-paced and dynamic environment while maintaining a focus on customer satisfaction.





• Ability to travel nationally up to 30% of the time to customer sites for in-person training sessions.

Main Duties and Responsibilities:

Technical/ Customer Support:

• Serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions.

• Coordinate with cross-functional teams, including engineering and vendor teams to address customer issues and ensure prompt resolution.

Technical Expertise:

• Maintain a deep understanding of KioSoft Technologies products, features, and functionality.

• Act as a subject matter expert, assisting team members and customers with advanced troubleshooting, configuration, and customization inquiries.

• Stay updated with the latest industry trends and best practices related to KioSoft Technology products, providing insights and recommendations to improve the customer experience. Continuous Process Im

📌 Help Desk Technician (Ciudad de México)
🏢 Insight Global
📍 Ciudad de México