? Hiring: Desktop Support Engineer
Location: Mexico City, Mexico.
Job Type: Full Time- 1000 USD per month
Experience: 2+ Years (Adjust if needed)
We are looking for a skilled Desktop Support Engineer to join our team. If you have hands-on experience supporting end-user devices, troubleshooting technical issues, and working in enterprise IT environments, we'd love to hear from you
Key Responsibilities
Provide end-to-end technical support for desktop and laptop systems, resolving hardware, software, operating system, and network connectivity issues.
Perform IMAC (Install, Move, Add, Change) activities along with break/fix support for end-user devices.
Manage the desktop lifecycle, including OS imaging, device configuration, software deployment, patch management, and hardware replacements.
Utilize enterprise tools such as Microsoft SCCM, Microsoft Intune, and ServiceNow for software deployment, asset management, remote support, and ticket resolution.
Install, configure, and maintain approved software applications while ensuring compliance with IT security policies.




Deliver both deskside and remote support for Microsoft Windows environments, Microsoft Office Suite, Outlook, VPN clients, and other enterprise applications.
Troubleshoot and support printers, scanners, docking stations, monitors, and other peripheral devices.
Provide VIP/Executive support and serve as the primary onsite contact during critical incidents and escalations.
Perform basic Active Directory administration, including user account management, password resets, group membership updates, and access support.
Ensure endpoint security through antivirus monitoring, system updates, and compliance with organizational IT standards.
Maintain accurate documentation of incidents, asset inventory, technical procedures, and knowledge base articles.
Support Windows operating systems, mobile devices, and basic macOS troubleshooting.
Follow ITIL best practices for Incident, Problem, and Service Request Management whi

📌 Desktop Support Engineer (Ciudad de México)
🏢 Sharp Brains
📍 Ciudad de México