At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
Join our general team and see what makes Mitratech a truly exceptional place to work

This Customer Success Manager sits within Mitratech's Legal Business Unit, serving corporate legal departments and legal operations teams across a portfolio of 70–85 accounts and five or more established products. These are high-volume, mature solutions with large,



active user bases — clients who have been with Mitratech for years and rely on these tools as part of their daily legal operations. Success in this role is measured by your ability to drive consistent adoption, build lasting relationships, and retain and protect net revenue across your book. Product training and onboarding is provided — deep technical expertise is not a prerequisite. Own a portfolio of 70–85 accounts across 5+ products, with primary responsibility for retention, adoption, and net revenue retention
Identify and flag expansion signals to the sales or account management team; Lead high-level product training sessions, webinars, and onboarding for new users across your accounts
Maintain regular communication with product support and retention leadership, sharing account health insights (positive and at-risk) to support overall retention efforts
Collaborate cross-functionally wi

📌 Customer Success Manager (México)
🏢 Mitratech
📍 México