Responsibilities May Include, But Are Not Limited To

General engagement support: Answer questions and conduct outreach to business owner/stakeholders or HCPs as needed as it relates to HCP/HCO onboarding, activity requests, contracting, travel requirements, invoicing and payments
Contracting:
Facilitate offline HCP/HCO contract execution between HCP/HCO and internal signor
Review contract redline requests to adhere to established standards and escalate to Legal for review
Conduct outreach to follow up with business owners and/or HCP/HCO for outstanding contracts
Facilitate contract amendment requests by liaising with business owners and HCP/HCOs as necessary
Travel & Logistics:
Address complex HCP/HCO scenarios as it relates to activities, contracts, travel, or payments
Facilitate HCP travel request submission
Communicate HCP travel arrangements to business owners and HCPs
Post engagement support:
Support the reconciliation and recordation of HCP logistic expenses in system of record including:
Collecting and reconciling activity invoices in system of record;




Review and categorize invoice items by spend type and HCP participation;
Support the transition of engagement to post-engagement team members and address questions related to HCP payments or transfer of value data

Other

Learn and support adoption of automations and tools related to HCP, HCO or Patient engagement
Manage deliverables on or ahead of deadlines and reporting any issues/risks beforehand
Any other responsibility that flows naturally and logically to this role

Skills

Strong understanding of HCP engagement compliance and regulatory environment both domestically and internationally, preferably experience with obtaining country or institutional authorizations, as applicable.
Significant customer service experience, with ability to consistently deliver “white glove” service to customers
Strong, professional communication skills
Ability to logically, and critically evaluate HCP, HCO and Patient engagem

📌 HCP Admin (Ciudad de México)
🏢 PwC México
📍 Ciudad de México