Overview
Main Objectives and duties:1. Maximum access/availability for all desktops○ Maintains daily monitoring and preventive maintenance to maintain desktop performance○ Performs daily inventory for all IT Equipment
○ Submits real time report to Supervisor for all busted/damaged equipment.
2. All Software/ tools needed by all department are installed and updated○ Informs Technical Support Supervisor before installing any software○ Follows work instructions on installing software, drivers, tools○ Updates Software inventory file.
3. All legitimate internal Customer requests are catered on a timely manner.○ Monitors and updates Helpdesk Request in real time and provide proactive approach on catering client requests○ Escalates advance desktop issues to next level if needed
4. All security policies and procedures are being applied to all Desktop equipment○ Performs weekly evaluation/inventory on desktop equipment.○ Follows work instructions on applying security policies and procedures.
5.



Maximum access to network connectivity for all Desktop equipment.○ Coordinates in a timely manner to Technical Support Supervisor and NOC Team for any network abnormalities○ Ensures all equipment are physically, properly connected and configured.
6. Monitoring of all downtime issues and report immediately to all appropriate personnel.○ Monitors Skype Official Chat Groups for any issues○ Monitors emails for any issues○ Follows IT escalation procedures
7. Provision of training/coaching to Technical Support II○ Provides coaching/training to Technical Support II when needed.○ Next level of escalation for Level 2 tech support○ Assist clients on high/moderate level IT Concerns
Qualifications
Tech/It degree
At least 1 year of experience.
Documentation and Reports: Knowledge of appropriate data/information to be collected, reported, and monitored. Ability to extract, compile, assimilate, organize, and store in printed and electronic form such data/information required for reporting and monito

📌 SPECIALIST II, END USER COMPUTING (Ciudad de México)
🏢 Qualfon
📍 Ciudad de México