We are seeking an AR Credit & Collections Specialist to support collection activities and credit review processes associated with our Order-to-Cash. This role works closely with customers, Account Executives, Customer Success Managers, and the Billing team to drive timely payment resolution, assess credit risk, and minimize financial exposure while maintaining positive customer relationships. This is a hybrid role and is open to applicants located within Mexico City, Mexico and Bucharest, Romania. In this role, you will report to the Senior Manager, Accounting Operations.

WHAT YOU’LL DO:

Credit Review & Risk Assessment

Serve as the primary reviewer for customer accounts that do not receive automatic credit approval through Dun & Bradstreet (D&B;), conducting manual credit assessments to determine appropriate next steps
Evaluate the creditworthiness of prospective and existing customers by analyzing credit reports, payment history, and account standing in accordance with company credit policy
Make credit decisions within authorized limits, including approving customers,



recommending alternative payment terms, or declining credit where risk thresholds are exceeded
Serve as the initial reviewer for all non-standard payment term and billing schedule requests, escalating to appropriate approvers in line with the company's approval authority matrix
Apply policy discretion when assessing borderline accounts, balancing revenue enablement with the company's risk tolerance
Communicate decisions and recommendations clearly to Sales, Collections, and other relevant stakeholders to support timely order processing

Accounts Receivable Collection

Responsible for a high-volume portfolio of customer accounts, driving timely payment collection activities in alignment with company targets and policies
Conduct collections outreach on past-due accounts through email and phone communication to drive payment resolution and reduce aged receivables
Resolve billing discrepancies, payment

📌 AR Credit (Ciudad de México)
🏢 Hootsuite
📍 Ciudad de México