PRIMARY PURPOSE:
This role is responsible for working closely and effectively with Argano’s
Managed Services clients, providing troubleshooting and analysis, assessing
solutions, and advising our customers on how to best meet their goals. The
Senior Consultant, Client Care, also acts as a project manager for clients,
meeting with them on a pre-determined cadence, triaging and prioritizing issues,
assisting with resource planning, and providing clear communication.
CRITICAL QUALIFICATIONS AND EXPERIENCE:
* Advanced English communication skills
* 5+ years of experience working in Microsoft Dynamics 365 Finance and Supply
Chain management and Microsoft Dynamics AX 2012 working in an implementation
team, managed services team, or combination, performing functional analysist,
troubleshooting, solution recommendation and best practices guidance
* Working knowledge and expertise in Warehouse and Production management, and
related business processes
* Microsoft Certification: Dynamics 365 Supply Chain Management Functional
Consultant Associate (MB-330 post Feb 2024,
or MB-330 plus MB-300 pre-Feb
2024)
* Bachelor’s degree in information systems management, Computer Science, or
related experience
* Proven ability to work with, and contribute to, a virtual team of
functional/technical consultants working from different locations across
multiple timezones
* Ability to work with technical resources to appropriately estimate
enhancement efforts for client modification requests, ensure appropriate
approvals are in place for system or solution changes, and when approved,
drive the solutions to completion.
* Strong analytical and problem-solving skills.
* Strong interpersonal and communication skills
* Highly motivated, self-starter with the ability to take ownership of tasks
and activities and drive them to completion
* Effective multitasker who can work on a variety of issues at the same time
DESIRABLE QUALIFICATIONS AND EXPERIENCE:
* Demonstrated ability to work in a constan
📌 F&SC Client Services (México)
🏢 Argano
📍 México