Join HSBC Global Payments Solutions (GPS) as part of our Enablement management group, within our Client Implementation team. At HSBC, our Client Connectivity team are dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge General Payments and Liquidity Solutions.
The role of Client Services is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion. You’ll be at the forefront of maintaining GPS products for existing bank clients, ensuring seamless transitions, driving satisfaction, and supporting excellence.
Role responsibilities:
Provide support on maintenances required for existing bank client base, utilizing your knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions.
Coordinate Product and Channel fulfilment by ensuring that products and services are delivered in accordance with the scope outlined in the Statement of Work.




Support proactive project management methodologies and organizational design to assist in managing multiple client projects efficiently.
Collaborate with internal and external stakeholders across multiple regions, under the guidance of the Senior Project Manager.
Own client communication throughout the full project lifecycle and beyond on simple ETD projects. Assist in client communication throughout the project lifecycle and beyond on complex ETD projects.
Ensure internal timelines are met by coordinating cross-functional teams, tracking key deliverables, escalating appropriately and guiding alignment through regular touchpoints.
Ensure client is able to operate their accounts and services as expected, and project expectations are met before project is considered completed.
Complete the completion of internal and external project processes, including billing documents, accurately and promptly.
Own the management of fulfilment requests with documented process steps and data-driven feedback to optimize inte

📌 Back Office Escalations Specialist (Ciudad de México)
🏢 Hsbc
📍 Ciudad de México