Role Purpose

Responsible for opening a portfolio of Managed and Owned hotels across the
Americas Region, including all IHG brands; this role ensures the efficient and
timely opening of all Hotels in the Americas Pipeline including the
implementation of global best practices. Directs and project manages the cross
functional opening team in all activities on each hotel; manages relationships
with Owners, Developers, Consultants, Hotel Services, Asset Managers,
Pre-opening Teams and Operations to ensure the success of IHG hotels in
Americas. The role also ensures compliance with quality and operational
standards upon opening, as well as ensuring the effective implementation of the
Sales & Marketing ramp-up plans to drive excellent revenue performance directly
upon opening.

Key Accountabilities

* Opening Hotels – Project manages and directs the pre-opening activities of a
portfolio of managed hotels in Americas; manages the input of functional
heads in the pre-opening team throughout the process, including Technical
Services, CMH Operations, Development, TAM,



Franchise Administration,
Distribution Marketing, Integral Sales, etc. as well as the locally based
teams. Manages the hotel through the pipeline, from the signing to the
opening of the hotel. Sets the opening dates with respective owners, in
partnership with Technical Services. Drives/Delivers Hotel Opening Training
for Owner, then GM and HODs. Conducts site visits to all projects to track,
monitor and report on progress back to NHOP Director. Project manages the
whole team on the opening programme throughout the process. Works with the
new hotel and corporate functional teams to set new hotel up for HeartBeat,
QES, ES and Mystery Shoppers, etc. Conducts pre-opening inspection, with
input from Technical Services and Risk Management and authorizes the hotel to
open to the system and take paying guests. Ensures all Global Sales and
Marketing ‘Ramp-Up’ tools and systems are accurate and live as appropriate to
maximi

📌 Regional Director, Hotel Openings, Premium Brands (México)
🏢 Ihg
📍 México