EPAM is a leading general provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are looking for a seasoned
SAP Retail MM/SD Consultant
with expertise in S/4HANA to deliver Level 2 and Level 3 application support. The role centers on managing incidents, resolving problems, fixing bugs, and rolling out small enhancements.

Responsibilities
- Investigate and address incidents and service requests tied to SAP MM/SD processes in a Retail environment
- Conduct root cause analysis for recurring or critical issues and put forward sustainable long-term solutions




- Handle the complete ticket lifecycle within ITSM tools such as ServiceNow or Jira, keeping alignment with SLAs and support KPIs
- Work together with functional and technical teams, including third parties, to resolve complex issues
- Spot and lead problem management initiatives aimed at cutting incident volume and boosting process efficiency
- Capture known errors, workarounds, and solution approaches in the Knowledge Base
- Configure, test, and roll out small changes and enhancements within SAP MM/SD modules
- Draft and validate functional specifications for bug fixes and minor development work
- Assist with transport request management and safeguard quality assurance across deployments
- Deliver UAT support, coordinate with business users, and confirm solution effectiveness once deployment is complete

Requirements
- No less than 3 years of hands-on professional experience as an SAP MM/SD Consultant
- Appl

📌 SAP Consultant (México)
🏢 Epam Systems
📍 México