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Job Category

Program & Project Management

Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

This role will lead end-to-end design and execution of digital intervention programs that identify, engage, and retain at-risk Slack customers. You'll work at the intersection of data, customer signals, and digital channels (Success Bot and email)



to create proactive, scalable customer interventions that reduce attrition risk, prevent avoidable support cases, accelerate product adoption, and improve the overall customer experience—without requiring 1:1 human touchpoints.

What You'll Do
- Own the digital risk intervention strategy for the Slack DS team—designing, launching, and iterating on programmatic communications that reach at-risk customers at scale.
- Define what customer risk means for Slack Digital Success by identifying deviations from the idóneo customer journey ("happy path"), establishing customer risk journeys and intervention strategies, and continuously refining them as customer behavior evolves.
- Define customer risk segments in collaboration with partner teams, using signals from product usage, health scores, customer behavior, and attrition models to trigger the right intervention at the right time.
- Build and manage multi-c

📌 Risk Program Manager, Digital Success (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México