Role:
IT Service Management (ITSM) - Delivery Optimization

Location:
Hybrid 3 days from home in Guadalajara (Andares)

Key Skills: ITSM Coordinator

Fulltime Permanent Position with HCLTech

Experience and
- 5+ years
of experiences on ITSM

Release Coordinator:
- Planning and coordination of all phases and activities involved in the release of a system or system update into the production environment.
- Facilitating release planning meetings with key stakeholders and support groups to identify proper sequencing of major and enterprise releases.

Change Coordinator:
- Gathering appropriate information based on the type of change being investigated
- Associating related CIs, incidents, and services to the change request
- Reviewing change plans and schedules. Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task.

Problem Coordinator:
- Ensuring that the problems for which they are responsible,



including the ones that have been identified within the Availability and Capacity Management processes, progress through the problem management process in a timely and prioritized fashion.

1. Incident Coordinator:
- Monitoring day-to-day incidents getting created and assigning the tickets to appropriate teams if not assigned properly.
- Monitoring SLA’s for the incident and make sure that the ticket is not breached.

Soft Skills:
- Excellent
verbal & written English
- Strong
problem-solving
and
team collaboration

We offer:
- Direct Hiring, 100% payroll schema
- Benefits above law (Major and minor medical insurance, saving fund, grocery coupons, 12 days vacations)
- Convenient office locations
- Great work environment
- Adaptable dress code
- Multicultural environment
- Share your CV in English.
- Education Benefits

If you´re interested please send your English resume to [email protected]

📌 ITSM Coordinator (Guadalajara)
🏢 HCLTech
📍 Guadalajara