Why Compucom?

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It

Job Summary

The Operations Associate will be in charge of monitoring high priority tickets, and escalating if necessary, until the ticket life cycle is completed. Must have technical proficiency in more than one (or all) Compucom's ticketing systems: Clarify, Service Now, Remedy, Clearvision. Outstanding customer service orientation.

Work Location:
Hybrid (3 days onsite / 2 days remote)

Responsabilities

This is a dedicated and exclusive role that requires a complete understanding and use of the client's ticketing system and some logistics knowledge for shipment tracking and screening this role is also responsible for performing proper revision, documentation and correction of the client's tickets,



and the pertinent and efficient dispatch to either Level 2 or the field. All these task will need to be performed withe the highest quality and customer service skills but most importantly, these associates will need the ability to communicate clearly and effectively while interacting with the client and PMO.

Qualifications
- Excellent English Skills (Above 85% conversational skills)
- Process and results oriented
- Excellent multitasking skills
- Ability to work without direct supervision and complete tasks on time
- Responsible and with a sense of urgency
- Call ownership
- Desired: Clarify knowledge
- Hardware: Basic Knowledge of desktop, laptops and laser printer components, most important components and their main function. Identification and trouble shooting of most common hardware issues.
- Service desk or Customer Service experience over the phone with US clients is mandatory.
- Desired: Familiar with ticketing system

📌 IT Operations Analyst (Ciudad de México)
🏢 Compucom
📍 Ciudad de México