At JBT Marel,
what we do matters
, we know that the contribution of our employees leads to the success of our business.

Our
purpose
is to transform the future of food; this guides our
vision
of being the integral leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our
values
show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

As the Customer Care Manager, you will be responsible for the relationship and management of the customer and should act as a trusted advisor and pro-actively work to build and maintain the customer relations.

This includes analyzing and delivering performance information, knowledge & advice with recommendations for solutions to the customer’s needs and expectations for uptime, performance, reliability and cost of ownership.

The CCM should have a close dialogue with the customer, from site manager to operator and technician, to capture their needs and pain points.



These needs are then converted into solution proposals that will be perceived and understood as value adding by the customer.

A key part of the role of the CCM is to meet with customers, thus the CCM will travel frequently.

On a Given Day, You May
- Be the customer advocate and trusted advisor for the customer in their focus market
- Optimize customer relationships by building trust through frequent customer visits and communications
- Meet the agreed financial targets effectively and efficiently through proactive sales of parts, service solutions and service agreements
- Analyze customer performance and needs, identify opportunities and translate this into proposals of solutions for the customer
- Work closely together with CSC, SPC, SCC, SAM, SeKAM (if applicable) and Sales (equipment) to manage the business with the customer and drive customer satisfaction
- Facilitates good relationships with industr

📌 Customer Care Manager (Ciudad Valles)
🏢 JBT Marel
📍 Ciudad Valles