EPAM is a leading integral provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking an experienced
Senior SAP Retail MM/SD Consultant
specializing in S/4HANA to provide Level 2 and Level 3 application support.

This position focuses on incident handling, problem resolution, bug fixing, and the implementation of small enhancements.

Responsibilities
- Analyze and resolve incidents and service requests related to SAP MM/SD processes within a Retail environment
- Perform root cause analysis for recurring or critical issues and propose sustainable long-term solutions




- Manage the full ticket lifecycle in ITSM tools such as ServiceNow or Jira, ensuring compliance with SLAs and support KPIs
- Collaborate with functional and technical teams, including third parties, for complex issue resolution
- Identify and drive problem management initiatives to reduce incident volume and improve process efficiency
- Document known errors, workarounds, and solution approaches in the Knowledge Base
- Design, test, and implement small configuration changes and enhancements within SAP MM/SD modules
- Prepare and validate functional specifications for bug fixes and minor developments
- Support transport request management and ensure quality assurance throughout deployments
- Provide UAT support, coordinate with business users, and validate solution effectiveness after deployment

Requirements
- At least 3 years of professional relevant experience as an SAP MM/SD Consultant
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📌 Senior SAP Consultant (México)
🏢 Epam Systems
📍 México