- KEY RESPONSIBILITIES

Job Summary –
Responsible for opening a portfolio of franchised hotels across the MLAC sub-region, including all IHG Premium brands; this role ensures the efficient and timely opening of all Hotels in the Americas Pipeline including the implementation of global best practices. Directs and project manages the cross functional opening team in all activities on each hotel; manages relationships with Owners, Developers, Consultants, Hotel Services, Asset Managers, Pre-opening Teams and Operations to ensure the success of IHG hotels in Americas. The role also ensures compliance with quality, safety and operational standards upon opening, as well as ensuring the effective implementation of the Sales & Marketing ramp-up plans to drive excellent revenue performance directly upon opening.

Essential Duties And Responsibilities – (Key Activities)
- Opening Hotels – Project manages and directs the pre-opening activities of a portfolio of hotels in MLAC; manages the input of functional heads in the pre-opening team throughout the process,



including Technical Services, CMH Operations, Development, TAM, Franchise Administration, Distribution Marketing, Global Sales, etc. as well as the locally based teams. Manages the hotel through the pipeline, from the signing to the opening of the hotel. Sets the opening dates with respective owners, in partnership with Architecture, Design and Construction (AD&C;). Drives/Delivers Hotel Opening Training for Owner, then GM and HODs. Conducts site visits to all projects to track, monitor and report on progress back to NHOP Director. Project manages the whole team on the opening programme throughout the process. Works with the new hotel and corporate functional teams to set new hotel up for HeartBeat, QES, ES and Mystery Shoppers, etc. Conducts pre-opening inspection, with input from AD&C; and Risk Management and authorizes the hotel to open to the system and take paying guests. Ensures all General Sales and Marketing ‘Ramp-

📌 Regional Director, Hotel Openings, Premium Brands (Ciudad de México)
🏢 IHG Hotels & Resorts
📍 Ciudad de México