Required Skills & Qualifications

* Preferred: a specialization, degree, or formal qualification in education,
teaching, instructional design, or training/learning & development.

* Experience with CRM platforms (preference for Salesforce Sales Cloud) and
their associated objects, fields, reporting, dashboards, and integrations.

* Experience with design and e-learning software (e.g. Adobe
Captivate, Synthesia, Articulate 360, Cornerstone LMS/Galaxy)

* Experience creating and maintaining training materials in multiple formats
(Word, PowerPoint, video, e-learning software).

* Advanced proficiency in Microsoft PowerPoint, Word, Excel, and Visio or
process flow tool.

* Proven experience developing and delivering training to audiences ranging
from small groups to 200+ participants.





* Strong instructional design and presentation skills; ability to translate
technical concepts into practical guidance.

* Executive presence and communication skills for engaging senior leaders.

* Collaborative mindset; ability to work with various business stakeholders to
shape learning content for specific personas.

* Familiarity with professional services business processes and governance
standards preferred.

Preferred Background

* 5+ years in training, enablement, or related roles.

* Experience supporting enterprise CRM (Salesforce preferred) environments.

* Track record of driving user adoption and process improvement through
training.

📌 Salesforce Trainer (Ciudad de México)
🏢 Erm
📍 Ciudad de México