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Company Description
Associated Metal Forming Technologies (AMFT) is a global leader in precision engineering and manufacturing, bringing together over 300 years of expertise across six legacy brands. AMFT designs and produces mission-critical metal-formed components for sectors such as aerospace, defense, medical technology, transportation, energy, electronics, industrial, and consumer markets. The company leverages a harmonized global network, advanced R&D;, and strong engineering capabilities to deliver cost-effective, high-performance solutions. With operations across Europe, the Americas, and Asia, AMFT supports both established industry leaders and emerging innovators, backed by robust integral certifications and streamlined customer experiences. Precision, reliability, and technical innovation guide every aspect of AMFT’s work.

Role Description
The Customer Service Specialist is a full-time hybrid role based in the Mexico City Metropolitan Area, with some flexibility to work from home. This role is responsible for handling customer inquiries via phone,



email, and other channels, ensuring accurate and timely responses. The specialist will manage order status updates, resolve issues, coordinate with internal teams such as sales, logistics, and production, and maintain detailed records in customer service and CRM systems. Daily activities include monitoring service metrics, following up on open cases, supporting continuous improvement of customer-facing processes, and contributing to a streamlined customer experience. The role also involves proactively identifying recurring issues, providing feedback to leadership, and upholding AMFT’s standards for quality and professionalism in every interaction.

Qualifications
- Strong customer-facing skills, including Customer Service and Customer Experience capabilities.
- Ability to manage inquiries and resolve issues using Customer Support and Customer Satisfaction practices.
- Professional communication

📌 Customer Service Specialist (Ciudad de México)
🏢 Associated Metal Forming Technologies
📍 Ciudad de México