Operations Specialist (Core Shift) | Remote | Cleaning Company

Elevated Cleaners is a growing residential cleaning company based in Charlotte, NC. We run on strong systems, high standards, and a small team of high-ownership people. This role is fully remote and plays a direct part in keeping daily operations running smoothly across every scheduled job.

About the Role

This is a high-responsibility operations position focused entirely on execution. You will own the daily schedule, manage cleaner coordination in real time, maintain a healthy cleaner pipeline through active hiring and sourcing, and complete assigned administrative tasks during lower-activity periods.

This is not a passive role. You will be the operational backbone of the business during core hours. Every job on the schedule is your direct responsibility. If something goes wrong in the field, you resolve it. If a cleaner does not show up, you fix it. If the schedule has a gap, you close it.

What You'll Do

Job Management & Schedule Ownership

— Verify every job is assigned and staffed before your shift begins.



Monitor active jobs in real time and resolve any scheduling conflict, cleaner no-show, access issue, or timing problem immediately. The schedule must be clean, complete, and problem-free at all times.

Cleaner Coordination & Support

— Serve as the primary point of contact for all cleaners during your shift. Communicate job details proactively, answer cleaner questions, resolve field issues in real time, and escalate anything requiring a client-facing response to the Sales Specialist immediately. Flag cleaner performance, attendance, and conduct issues to management promptly.

Cleaner Hiring & Sourcing

— Actively source candidates, communicate with applicants, and move them through the hiring pipeline on platforms including Indeed, Facebook, and Nextdoor. A healthy cleaner pipeline directly determines the business's ability to fulfill jobs and grow. This is treated as an ongoing priority, not

📌 Operations Specialist for Cleaning Company (Ciudad de México)
🏢 Elevated Cleaners
📍 Ciudad de México