Serving the needs of all families with young children, Carter’s Inc. is the
largest North American apparel retailer exclusively for babies and young
children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet
brands. Meaningful work, constant learning, genuine people, and a community
guided by core values that promote inclusion and innovation is in everything we
do. There are many reasons to build your career at Carter's.

First level customer support• First point of contact for Carter’s customers via
Phone, Email and/or Chat• Communicate effectively in both written and verbal
communication fluently• Demonstrate strong customer service and sales skills to
optimize the experience for each customer contact• Identify and handle all
customer inquiries completely and accurately via Phone, Email and/or Chat as
determined by the business needs• Alert management of issues or concerns that
require escalation for complete resolution or which may indicate a larger,
underlying problem Educate and recommend Carter’s and OshKosh products to the




customer maximizing opportunities to upsell or cross-sell company products and
services• Complete necessary documentation to manage customer complaints, uses
and subsequent solutions• Schedule, assign, or act on any required customer
follow-up in accordance with Contact Center guidelines• Resolve customer
complaints and concerns to the satisfaction of the customer and escalate as
needed to a call center lead agent• Use technology tools as directed and within
established guidelines• Maintain confidentiality of the organization’s customer
data• Maintain accurate customer data including documentation of discussions,
issues, customer requests or other relevant information into Contact Center
systems as required• Participate in individual and team trainings and meetings
to ensure knowledge is up-to-dateSECONDARY FUNCTIONS (IF APPLICABLE - ANY DUTIES
NOT CONSIDERED ESSENTIAL)• Suggest Contact Center process improvements and
parti

📌 Call Center Universal Agent MX (Miguel Hidalgo)
🏢 Carters
📍 Miguel Hidalgo