As a Claims Examiner, you will be an integral part of a team managing low
reinsurance and insurance claims in accordance with internal claim handling
guidelines. We serve as the initial point of contact for new claims, segmenting
and assigning them as necessary.

Our team possesses a deep understanding of the operational details of claims
processes, allowing us to create, improve, and oversee processes and execution.

In this role, you will collaborate closely with Governance, Underwriting, IT,
and other disciplines to fulfill our commitment to customers. You will also
support and work alongside technical claim handlers to ensure high-quality claim
handling and customer service.

Your main responsibilities:

• Deliver high-quality claim handling and customer service in line with internal
guidelines.

• Collaborate on the development and maintenance of Standard Operating
Procedures, system and tool enhancements, and testing/piloting changes.

• Gain and apply comprehensive knowledge of claim line of business and
regulatory requirements.





• Ensure accurate and timely claim setup, assigning new claims to handlers
as appropriate.

• Properly identify and manage claim documents

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and
other forms of insurance-based risk transfer, working to make the world more
resilient. We anticipate and manage a wide variety of risks, from natural
catastrophes and climate change to cybercrime. Combining experience with
creative thinking and cutting-edge expertise, we create new opportunities and
solutions for our clients. This is possible thanks to the collaboration of more
than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging
fresh perspectives and innovative thinking. We embrace a workplace where
everyone has equal opportunities to thrive and develop professionally regardless
of their age, gender, race, ethnicity, gender identity and

📌 Claims Examiner (Ciudad de México)
🏢 Swiss Re
📍 Ciudad de México