JOB SUMMARY

Functions as the strategic business leader of rooms operations and acts as
General Manager in his/her absence. Manages luxury condominium facilities,
including physical plant with attention to protection of the investment and
plans to increase its value through superior care. Areas of responsibility
include Front Office, , Retail/Gift Shops, Recreation/Fitness Center,
Housekeeping and Security/Loss Prevention. Monitors the development and
implementation of departmental strategies and verifies implementation of the
brand service strategy and brand initiatives. Verifies the rooms’ operations
meet the brand’s target customer needs, verifies employee satisfaction, focuses
on growing revenues and maximizes the financial performance of the department.
Identifies and corrects building and service defects while providing increase in
value. Develops and implements property-wide strategies that deliver products
and services to meet or exceed the needs and expectations of the brand’s target
customer and employees and provides a return on investment. Implements training




programs related to property management reinforcing constant quality service.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel
and Restaurant Management, or related major; 4 years experience in the guest
services, front desk, housekeeping, sales and marketing, management operations,
or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant
Management, or related major; 2 years experience in the guest services, front
desk, housekeeping, sales and marketing, management operations, or related
professional area.

CORE WORK ACTIVITIES

Managing Property Operations

• Works with Rooms management team to develop an operational strategy that is
aligned with the brand’s business strategy and leads its execution.

• Reviews comment cards, guest satisfaction results and other data t

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