APPLICANT SUCCESS SPECIALIST

Employment Type: Full-Time
Location: Remote (Mexico)
Working Hours: U.S. Central Time (CT)

ABOUT US

ADVANCED ASSET MANAGEMENT (AAM LIVING) DELIVERS SMART, DATA-DRIVEN PROPERTY AND
ASSET MANAGEMENT SOLUTIONS ACROSS TEXAS. WE SPECIALIZE IN MAXIMIZING OCCUPANCY,
OPTIMIZING OPERATIONS, IMPROVING TURNOVER SPEED, AND CREATING HIGH-QUALITY
RESIDENT EXPERIENCES. OUR PORTFOLIO SPANS MULTIFAMILY, AFFORDABLE HOUSING,
BUILD-TO-RENT, AND COMMUNITY-CENTRIC LIVING ENVIRONMENTS WHERE OPERATIONAL
EXCELLENCE DRIVES FINANCIAL PERFORMANCE.

We are modern, tech-enabled, people-centric, and driven by efficiency,
transparency, and continuous improvement.

ROLE OVERVIEW

WE ARE SEEKING A DETAIL-ORIENTED AND CUSTOMER-FOCUSED APPLICANT SUCCESS
SPECIALIST TO SUPPORT THE APPLICANT JOURNEY FROM APPLICATION SUBMISSION THROUGH
SCREENING AND APPROVAL. THIS ROLE IS RESPONSIBLE FOR ENSURING A SEAMLESS,
EFFICIENT, AND COMPLIANT APPLICATION PROCESS WHILE DELIVERING AN EXCEPTIONAL
EXPERIENCE FOR PROSPECTIVE RESIDENTS. THE IDÓNEO CANDIDATE IS HIGHLY ORGANIZED,
ANALYTICAL,



AND COMMITTED TO MAINTAINING ACCURACY AND REGULATORY COMPLIANCE
THROUGHOUT THE APPLICANT LIFECYCLE.

Key Responsibilities

* Monitor incoming rental applications daily. Reach out proactively to
applicants with incomplete files to collect missing documentation (e.g.,
proof of income, photo IDs).
* Execute standard background, credit, eviction, and reference checks in
accordance with federal Fair Housing laws and local screening regulations
(e.g., Fair Chance Housing Acts).
* Review income-to-rent ratios, credit histories, and rental ledgers. Prepare
files with objective summaries to assist Property Directors in making quick,
fair, and compliant approval decisions.
* Serve as the main point of contact for applicant inquiries via phone, email,
and text. Answer questions regarding lease terms, community policies, utility
setup, and renter's insurance requirements.
* Draft and send professional, legally compli

📌 Applicant Success Specialist (Ciudad de México)
🏢 Advanced Asset Management
📍 Ciudad de México