POSITION SUMMARY:
The Sales Associate is responsible for generating sales by providing the
customer with an exceptional shopping experience. The Sales Associate maximizes
sales by delivering efficient, friendly and knowledgeable service and ensuring
the store is neat, clean and well-presented at all times. The Sales Associate is
expected to role model AEO values and AEO Customer First behaviors in all
actions and interactions in order to create a positive Customer First
experience.
POSITION TITLE: Sales Associate
REPORTS TO: Store Management Team
SUPERVISES: N/A
RESPONSIBILITIES:
* Consistently demonstrate the AEO Customer First selling standards in order to
deliver a positive customer experience and achieve daily sales goals.
* Drive AE brand loyalty through being knowledgeable about all AEO loyalty
programs and consistently informing customers of each program.
* Leverage company tools and technology to confidently provide the customer
with product knowledge which will enhance customer engagement and maximize
sales.
* Consistently provide support to fellow employees through sharing of
knowledge, helping to complete tasks and/or assisting in customer
interactions.
* Outfit the customer by suggesting key looks and incorporating latest trends
and current promotions based on the customer’s individual style.
* Promote awareness and growth of the AEO and aerie brands by introducing
customers to additional brand channels.
* Perform register sales transactions quickly and accurately in accordance with
established cash control procedures and customer service guidelines.
* Ensure return merchandise is restocked to the correct product location on the
sales floor; all damaged and defective merchandise is properly labeled and
placed in appropriate area at the end of each shift.
* Maintain company brand standards of neat, clean and organized sales floor,
cash wrap, fitting room and stockroom to ensure the store environment is safe
and presentable for employees and customers.
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