At
Trax by FORM
, we're looking for an
IT Help Desk Technician
to join our Global IT team. In this role, you'll be the first point of contact for internal IT support, ensuring employees have the tools, access, and technical assistance they need to work efficiently. From onboarding new hires and managing user accounts to troubleshooting
Windows and macOS devices
, you'll play a key role in delivering a seamless IT experience across our integral organization.

*This is a hybrid position based in Mexico City, requiring onsite presence up to two days per week*

What You'll Do:
- Provide first-line IT support by responding to internal help desk tickets and resolving hardware, software, and account-related issues
- Manage and maintai
n Microsoft 3
65 an
d Azure Active Directo
ry, including user provisioning, deprovisioning, and access management
- Administer business applications such a
s Microsoft 365, Jira, Confluence, Zoom, Sla
ck, and other cloud-based tools.
- Prepare, configure, deploy, repair, and replace laptops, peripherals, and other IT equipment




- Support employees across global offices with technical issues, both remotely and in person
- Assist with implementing and maintaining endpoint security controls and device management processes
- Communicate planned maintenance, service interruptions, and incident updates to employees when required
- Create and maintain IT documentation, knowledge articles, and onboarding materials
- Coordinate IT asset inventory, equipment shipments, and procurement of new devices and accessories
- Host IT onboarding sessions and office hours for new hires, ensuring they have the tools and access needed for a successful first day

What We're Looking for:
- Experience supporting bo
th Wind
ows a
nd ma
cOS environments
- Provided IT help desk support for an organization with 50+ users
- Hands-on experience wi
th Microsoft
365 a
nd Azure Active Direct
ory administration
- Familiarity with endpoint troubleshooting, software installation, an

📌 IT Help Desk Technician (Ciudad de México)
🏢 FORM
📍 Ciudad de México