Observability Solutions Engineer — Design & Implementation (Remote LATAM, Contractor) | Telekomplex

Telekomplex is a U.S.-based IT services company that provides certified technical engineers to MSPs, MSSPs, VARs and technology integrators across the United States. We are growing our observability practice and looking for an engineer who doesn't just operate monitoring platforms — but designs, sizes and builds them from zero.

Most observability engineers have used the tools. Far fewer have stood in front of a blank environment and answered: what should we instrument, how should the platform be architected, what will it cost at scale, and how do we roll it out without disrupting production? That is this role. You will lead greenfield observability implementations for enterprise clients — from discovery and architecture through sizing, licensing estimation, deployment automation and handover to operations teams.

WHAT YOU'LL DO

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Lead discovery workshops with client stakeholders to map applications, infrastructure, data flows and reliability goals into an observability strategy.

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Design end-to-end observability architectures — instrumentation standards, agent and collector topology, data ingestion pipelines, retention and access models — for Dynatrace, Datadog and open-source stacks (Grafana, Prometheus, OpenTelemetry).

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Dimension and size solutions from zero: capacity planning, consumption and licensing estimation (e.g., Dynatrace DPS/DDU models, Datadog ingestion-based pricing), host-unit and data-volume forecasting, and cost-optimization guardrails.

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Build the solution: automated agent rollout (Ansible, Terraform, CI/CD), monitoring-as-code configuration, dashboards, SLIs/SLOs, alerting profiles and runbooks — from empty tenant to production-ready platform.

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Design and implement OpenTelemetry instrumentation pipelines for applications and services that lack native agent support.

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Define migration paths from legacy or fragmented monitoring estates

📌 Observability Solutions Engineer — Design (México)
🏢 Telekomplex
📍 México