Retro Billing Associate
About One Call

One Call is a leading healthcare solutions provider specializing in the coordination of care for injured workers within the Workers' Compensation industry. With more than 30 years of experience, One Call partners with insurance carriers, third-party administrators (TPAs), and self-insured employers to simplify the claims process and improve outcomes for injured workers.

Headquartered in Jacksonville, Florida, One Call delivers end-to-end healthcare coordination through an innovative, technology-enabled platform and a nationwide network of providers. Our mission is to ensure injured workers receive timely, high-quality care while delivering exceptional service to our clients and partners.
Position Summary

The Retro Billing Associate is responsible for reviewing and processing medical bills submitted through One Call's retrospective billing program. This role ensures billing accuracy by applying federal and state regulations, fee schedules, customer-specific guidelines, and internal policies to achieve cost savings while maintaining compliance.





The idóneo candidate is analytical, detail-oriented, and committed to delivering exceptional customer service while working in a fast-paced environment.
Key Responsibilities
- Review and process medical bills according to company policies and regulatory guidelines.
- Apply billing rules, fee schedules, and customer-specific requirements to ensure accurate bill processing.
- Research and resolve billing discrepancies and processing errors.
- Respond to billing inquiries from internal and external customers.
- Communicate with healthcare providers, claim professionals, and internal departments to resolve billing-related issues.
- Maintain accurate documentation and records of billing activities.
- Identify opportunities to improve billing processes and operational efficiency.
- Support continuous improvement initiatives within the department.
- Perform additional duties as assigned.
Quali

📌 Billing Associate (Monterrey)
🏢 CXCENTRODECONTACTO
📍 Monterrey