Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Senior Manager, Service Excellence – Roadside helps lead key programs that improve training, service quality, and customer support within Roadside Assist Center operations. This role makes sure frontline associates and Rescue Management Team (RMT) employees have the right tools, training, and support to deliver consistent, high-quality service to customers.

This position also oversees the RMT and works closely with operations teams to improve service recovery, quality standards, and the overall customer experience.
Key Responsibilities
- Lead programs that support service excellence and align with Roadside performance goals.




- Help frontline teams succeed by making sure training is clear, relevant, and effective.
- Partner with operations leaders to identify service gaps and improve team performance.
- Support ongoing improvements that help deliver consistent and customer-focused service.
- Connect training, quality reviews, performance insights, and improvement plans into one clear process.
- Review quality results and customer feedback to find trends, reduce errors, and improve service.
- Lead calibration and validation activities to help teams follow consistent service standards.
- Support the use of automated quality tools to monitor customer interactions and identify opportunities in real time.
- Provide senior-level leadership and direction for the Rescue Management Team.
- Make sure team practices support service standards, quality expectations, and customer experience goals.
- Review service recovery efforts to

📌 Senior Manager, Service Excellence – Roadside (México)
🏢 Allstate India
📍 México