Company Description
ZONORA AI provides advanced AI agentic voice solutions for enterprise call center operations, delivering significant efficiency gains compared to non-automated environments. The company’s technology is built with a strong focus on data privacy and anti-fraud mechanisms, supporting secure customer interactions at scale. ZONORA AI’s AI agents are designed to comply with general standards and regulations, making them suitable for organizations with complex compliance needs. The team is growth-oriented and works closely with enterprise clients to modernize and optimize their customer contact operations. More information about the company and its solutions is available at www.zonora.ai.

Role Description
The Customer Success Manager will be responsible for managing a portfolio of enterprise customers, ensuring they derive maximum value from ZONORA AI’s voice solutions. Day-to-day work includes onboarding new customers, leading product adoption initiatives, monitoring account health, and coordinating with technical and product teams to address issues and enhancements.



The role involves analyzing performance data, preparing reports and recommendations, and conducting regular check-ins to support customer satisfaction and retention. The Customer Success Manager will also identify expansion opportunities, document customer feedback, and help shape best practices for customer engagement. This is a full-time, on-site role based in Mexico City, Mexico.

Qualifications
- Customer-focused skills, including Customer Satisfaction and Customer Service, to support an excellent client experience.
- Account growth and retention capabilities, such as Customer Retention and Relationship Building, to maintain strong, long-term partnerships.
- Strong Analytical Skills to interpret performance metrics, identify trends, and recommend actionable improvements.
- Experience working with enterprise customers, preferably in SaaS, AI, or contact center solutions.
- Excellent com

📌 Customer Success Manager (Ciudad de México)
🏢 ZONORA AI
📍 Ciudad de México