Job Description
Who we're looking for

Zendesk’s Enterprise Business Intelligence & Reporting team is seeking a proactive, motivated, creative, and experienced BI professional to support a portfolio of enterprise dashboards using modern BI approaches, frameworks, and governance principles to enable scalable self-service capabilities and standards with Tableau, Looker, and Snowflake. This role requires a broad mix of business and technical savvy, collaboration, influencing decisions, and effective communication skills with key internal partners at all levels. This is your chance to build enterprise BI capabilities with a modern data stack (SaaS ecosystem) during Zendesk’s evolution.

This role will be a technical expert responsible for eliciting requirements, conducting data analysis, recommending BI solutions, and building insightful visualizations. They will also guide, advise, and enable stakeholders to effectively use our BI tools, to translate data into meaningful insights for teams and leaders to confidently take action on.



The adecuado candidate will be passionate about all things data, dashboards, and visualizations. This position will work closely with Business Analysts, Data Analysts, Data Scientists, Data Engineers and directly with the business units for requirements gathering, validation, and support. The BI Lead (Senior Analyst) also plays a critical role in guiding the work and mentoring of other BI Analysts to ensure we are meeting objectives and growing future talent within our BI team.

What you'll be doing
- Works directly with internal customers to refine requirements and validate output to ensure solutions will meet expectations.
- Apply technical knowledge to translate business needs into BI solutions
- Develop and improve user learning materials, FAQs, checklists that fosters self-service and self-sufficiency
- Conduct moderate to complex data profiling and analysis to evaluate data sources to determine the best source for business information
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📌 Business Intelligence Senior Analyst (Ciudad de México)
🏢 Zendesk
📍 Ciudad de México