STAND 8 is a integral leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world

We are seeking a
trilingual IT Helpdesk Analyst
fluent in
Japanese, English, and Spanish
, to join our dynamic support team. This role is ideal for someone who thrives in a fast-paced IT environment and is passionate about solving user issues efficiently and professionally. The right candidate will bring experience in
Help Desk or Service Desk operations
, with the flexibility to support
both remote and onsite users
.

Job type: Presential

Location: Colonia Providencia, Guadalajara, Jalisco.

Experience of a IT Helpdesk Analyst
- Experience: 1-5yrs+
- Enterprise experience preferable (experience supporting larger organizations)
- Help desk/call center experience (must have)
- Great Customer Service / Phone Skills
- New Device Setups or Refresh
- Providing troubleshooting for Windows and Mac OS, and network connectivity issues
- Dell and MAC hardware




- Troubleshooting Level 1 and Level 2 issue

Skills Required for a IT Helpdesk Analyst
- OS - intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS
- Networking (basic to advanced TCP/IP troubleshooting, connecting machines to network)
- Experience performing Device Setup and Imaging.
- Working directly with end users to configure their laptop to their preferred settings.
- Application Support (O365 suite - Outlook, Adobe)
- Troubleshooting Level 1 and Level 2 support issues
- ServiceNow
- Windows/MacOS support
- Help Desk
- Service Desk
- IT Support
- Japanese Trilingual (Japanese/English/Spanish)

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process,

📌 IT Helpdesk Analyst (Guadalajara)
🏢 Stand8 Technology Consulting
📍 Guadalajara