At Kelly, we connect people to work in ways that enrich their lives and help companies find talented professionals who drive innovation and growth. With more than 78 years of general experience and 29 years in Mexico, we are leaders in specialized outsourcing solutions for human resources, operational, and administrative processes.

kellyservices.com.mx

WE ARE HIRING: Second Level IT Support

Employment type:
Full-time

Work arrangement:
Hybrid, remote, or on-site, depending on location.

Department:
IT Services & Operations.

Experience:
2+ years.

Key responsibilities:
- Provide second-level technical support for software applications, resolving escalated issues and minimizing business disruption.
- Diagnose and troubleshoot software issues using established procedures and diagnostic tools.
- Escalate complex or unresolved incidents to the appropriate technical teams.
- Support software installation, configuration, and update deployment.
- Maintain accurate ticket records, troubleshooting notes, and knowledge base articles.
- Provide guidance and basic training to end users.




- Monitor recurring incidents and user feedback to identify potential system or process issues.
- Collaborate with global IT teams and cross-functional stakeholders.

Requirements:
- At least 2 years of experience in technical support, application support, service desk, or a related IT role.
- Experience troubleshooting software applications and resolving escalated incidents.
- Familiarity with ticketing or IT service management platforms.
- Knowledge of remote support tools.
- Working knowledge of Windows, macOS, and Linux environments.
- Basic understanding of network protocols and cybersecurity principles.
- Strong analytical and problem-solving skills.
- Ability to manage multiple support requests in a fast-paced environment.
- Clear communication skills and the ability to explain technical concepts to non-technical users.
- Strong written and spoken English is required
to support colleagu

📌 Second Level IT Support (Miguel Hidalgo)
🏢 Kelly México
📍 Miguel Hidalgo