Customer Service Representative – Primary Care Clinic
MUST HAVE PREVIOUS EXPERIENCE SCHEDULING APPOINTMENTS FOR U.S. DOCTOR'S OFFICES.

Schedule: Full-Time, Monday–Friday 9am-5pm EST
Industry: Healthcare / Primary Care

Position Overview

We are seeking a friendly, organized, and patient-focused Customer Service Representative to join our growing primary care clinic team. This individual will serve as the first point of contact for patients, providing exceptional customer service while assisting with appointment scheduling, insurance verification, patient intake, and general inquiries.

The idóneo candidate is professional, detail-oriented, comfortable handling a high volume of calls, and experienced in a healthcare environment.

Key Responsibilities
- Answer incoming patient calls in a courteous, professional, and empathetic manner.
- Schedule, reschedule, and confirm appointments with physicians and healthcare providers.
- Provide patients with accurate information regarding services, office policies, and appointment requirements.
- Collect and update patient demographics,



medical history, and other intake information.
- Verify insurance eligibility, benefits, and coverage prior to appointments.
- Document patient interactions accurately within the electronic medical record (EMR) system.
- Assist patients with questions regarding referrals, authorizations, and appointment preparation.
- Follow up with patients regarding missing information, insurance issues, and appointment confirmations.
- Maintain strict confidentiality and compliance with HIPAA regulations.
- Coordinate with clinical and administrative staff to ensure smooth patient experiences.
- Handle patient concerns professionally and escalate issues when appropriate.

Qualifications
- Previous customer service experience required.
- Healthcare, medical office, primary care, or call center experience strongly preferred.
- Experience scheduling medical appointments and working with insurance plans.
- Familia

📌 Bilingual Medical Scheduler (Ciudad de México)
🏢 Remote Hive
📍 Ciudad de México