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API Support Engineer

Vonage

People Ops

Full-time

Remote

Mexico City, Mexico

Posted on 4/30/2026

Job Description
Join Vonage and help us innovate cloud communications for businesses worldwide
Vonage
has built its successful integral Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our
Support Engineers
to provide a customer experience that leaves our users impressed, loyal and true advocates of our company

Why this role matters?
As an
API Support Engineer
at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What You Will Do
- Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Problem solver,



have a natural curiosity and demonstrate the ability to learn rapidly
- Contribute to internal and external knowledge bases
- Collaborate with your team to identify bugs and escalate to next-level support
- Communicate well with different audiences (developers, technical and non-technical users)

What You Must Have
- Proven experience leveraging Generative and Agentic AI tools and LLMs to accelerate complex technical troubleshooting, log analysis, and script debugging
- Bachelor’s Degree in Computer Science or equivalent
- At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
- Experience supporting or implementing APIs or SDKs
- Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets or experience with Messaging technologies: e.g. SMS, SMPP, GSM, MMS,

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