Operations Coordinator – IT Service Delivery

Location: San Luis Potosí | Computacenter | Full-Time / On-site

Are you passionate about leading service excellence and delivering an outstanding customer experience?

At Computacenter, we're looking for a highly motivated Operations Coordinator to be the driving force behind our day-to-day IT service delivery operations. If you thrive in fast-paced environments, enjoy coordinating teams, improving processes, and building strong customer relationships, this opportunity is for you.

As an Operations Coordinator, you'll play a critical role in ensuring seamless service delivery, optimizing operational performance, and supporting both internal teams and customers to achieve service excellence.

What You'll Be Doing

Lead Operations Without Direct Authority
- Coordinate and guide internal teams, external vendors, and service partners to achieve operational goals.
- Support onboarding, training, and development of operational resources.
- Act as a key operational reference point for support teams and stakeholders.





Deliver an Exceptional Customer Experience
- Build trusted relationships with customers and service partners.
- Drive initiatives that increase customer satisfaction and service quality.
- Manage customer escalations and complaints, ensuring timely resolution and continuous improvement.

Drive Operational Excellence
- Ensure service delivery aligns with contractual commitments, SLAs, operational processes, and quality standards.
- Monitor incidents, requests, asset management, ticket quality, and reporting accuracy.
- Coordinate resource planning, shift schedules, vacation coverage, and operational readiness.
- Identify service risks and proactively implement mitigation actions.

Champion Continuous Improvement
- Analyze operational performance and identify opportunities to improve efficiency and effectiveness.
- Implement process enhancements and operational best practices.
- Monitor partner and supplier performa

📌 IT Team Leader (San Luis Potosí)
🏢 Computacenter
📍 San Luis Potosí