Job Description
Who We're Looking For:
Zendesk is seeking an innovative and motivated Senior Software Engineer to join our growing Engineering & Integration Shared Services team. This role is essential for driving productivity and efficiency across the organization by leveraging cutting-edge tools and processes to address technical business challenges. As part of this team, you will develop software solutions using best-in-class tools and platforms, integrate data across SaaS systems, and enhance the employee and customer experience with Zendesk products.

Responsibilities
- Development & Implementation: Design, develop, document, test, and deploy standardized solutions using integration, automation, and middleware tools. Integrate Zendesk products, third-party SaaS systems, and data platforms using appropriate tools and methodologies.
- Testing & Quality Assurance: Develop and facilitate unit tests, conduct system integration testing, and support user acceptance testing (UAT) to validate solutions before deployment. Maintain high-quality standards throughout development.




- Backlog Refinement, Sprint Planning & Daily Stand-ups: Participate in backlog grooming and sprint planning to prioritize requirements, define tasks, and identify potential issues. Join daily stand-ups to share progress, discuss challenges, and collaborate with the team within a 2-week Agile Scrum sprint.
- AI and Innovation: Explore and implement next-generation solutions leveraging AI and machine learning to enhance productivity and efficiency across Zendesk. Collaborate with business teams to identify automation, intelligent workflows, and integration opportunities that drive innovation.
- Collaboration & Communication: Work closely with developers, IT application owners, solution architects, and business system analysts to deliver high-quality solutions. Communicate technical designs and status updates effectively.
- Retrospectives & Continuous Improvement: Contribute to sprint retrospectives

📌 Senior Software Engineer (Ciudad de México)
🏢 Zendesk
📍 Ciudad de México