Johnson Controls, a integral leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What will you do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
How will you do it?
Order Processing
Order input in the system (different order types)
Incoming calls management
Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)




Credit notes / invoices processing.
Backorder monitoring and order management
Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
Maintenance of planned shipping days (delays, customer requests, etc)
Handle customer order cancellations (DOA)
Monitor call-off orders
Handling non-conformities and complaints
Issue internal complaints and RMA if required. (Salesforce / Lawson)
Send customer receipt confirmation of complaint.
Follow up and coordinate internally on solution and corrective actions
Inform the customer about corrective actions or escalate/involve account manager
Action on solution and corrective actions
SAP and Salesforce credit-note procedures (DOA)
Enquiry handling
Handle customer questions on deliveries, delays, problems, etc.
Follow-up on pending basic quotes
Customer care
Handle customer questions effectivel

📌 CSR Security Intrusion (Monterrey)
🏢 Johnson Controls
📍 Monterrey