Rockwell Automation is a integral technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description

As Renewals Specialist you will manage a focused portfolio of customer accounts to ensure the renewal of support contracts. You will create high renewal rates by engaging customers and channel partners, communicating contract value, and removing friction from the renewal process.

As Renewals Specialist you will work through remote engagement (telephone, email, Gainsight, and CRM workflows)



and partners with Customer Success, Sales, Channel, and Operations and Support teams. You will use Salesforce data and processes to manage renewals, forecast risk, and support we are recurring revenue and retention goals for North America–based customers.
Your Responsibilities:
- You will manage a defined portfolio of accounts with a primary focus on renewing support contracts on time and in full.
- You will engage customers and channel partners ahead of contract expiration to create seamless renewal outcomes. Sending notifications of renewal expiration to customers.
- You will communicate contract coverage, renewal options, timelines, and the value of continued support services.
- You will ensure renewals, working toward renewal rate, churn, and forecasting Indicators set by leadership.
- You will use Salesforce to manage renewal opportunities, track progress, maintain accurate contract data,

📌 Customer Success Renewals Specialist – Support Contracts (Ciudad de México)
🏢 Rockwell Automation (USA)
📍 Ciudad de México