About Carrier
Carrier Integral Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About the role
As a Contact Center Agent , you will play a crucial role in supporting our distributors by ensuring they receive accurate, timely, and high‑quality assistance with HVAC replacement parts. Your work directly impacts customer satisfaction, operational efficiency, and distributor success. You will troubleshoot issues,



manage orders, and collaborate across internal teams to ensure seamless service delivery.
Key Responsibilities
As a Contact Center Agent , you’ll be responsible for:
• Serving as the primary point of contact for distributors, building strong relationships and ensuring satisfaction.
• Handling escalations and resolving complex issues by collaborating with internal teams (Sales, Technical Support, Supply Chain).
• Modifying distributor orders accurately and efficiently in SAP or CRM systems.
• Assisting customers with background information on orders and delays not visible in self‑service tools.
• Responding to inquiries regarding part availability and lead times via online cases and chat, with future opportunity to support phone inquiries.
• Coordinating with supply chain and inventory teams to confirm stock levels and expedite shipments when necessary.
• Providing shipping details, t

📌 Contact Center Agent (Monterrey)
🏢 Carrier
📍 Monterrey