As we are a global company, and English is our primary business language, we kindly ask that all applications (CVs/resumes and cover letters) be submitted in English.
We’re RELEX Solutions, a fast-growing and market-leading company helping retailers and consumer brands optimize their planning and operations through smart, data-driven technology. Founded in Europe, we’ve expanded across the Americas, Europe, and Asia-Pacific — and now, we’re excited to build our support capabilities in Mexico.

We’re currently hiring SaaS Support Analysts to join our 24/7 integral support team. Based in Querétaro, you’ll help investigate and resolve complex technical issues across our hosted environments, working with Linux-based systems, cloud technologies, and enterprise-level software platforms. You’ll join a team of 20+ experienced support professionals and have a real impact on ensuring the reliability of our services.

Note: This is not a general IT help desk position — prior experience with software/application support in a SaaS or cloud environment is expected.



You will not be troubleshooting laptops or printers, but rather solving issues in RELEX’s hosted infrastructure and production systems.

Key Responsibilities
Troubleshoot and resolve complex issues in RELEX’s proprietary SaaS environment (e.g., data processing errors, job failures, performance bottlenecks)
Monitor Linux-based servers and cloud-hosted environments, responding to alerts and system anomalies using internal tools and monitoring platforms
Investigate data-related problems using SQL and log analysis
Handle batch process troubleshooting, data integration errors, and escalations from customers or internal teams
Support environment maintenance, upgrades, and deployments in collaboration with DevOps and Product teams
Execute system admin tasks such as log review, disk/memory analysis, process monitoring, and service restarts
Maintain and improve support documentation, runbooks, and operational knowledge
Requiremen

📌 Support Analyst (Santiago de Querétaro)
🏢 RELEX Solutions
📍 Santiago de Querétaro