Position Summary

The Claims Administrator is responsible for the timely intake, documentation,
investigation support, administration, and resolution of freight loss, damage,
shortage, and liability claims. This role serves as the primary point of contact
for claim submissions and ensures all documentation, communications, and claim
files are maintained accurately and in accordance with company procedures,
contractual obligations, and applicable regulations. The Claims Administrator
works closely with Operations, Customer Service, Finance, Safety, carriers,
customers, and insurance partners to facilitate efficient claim handling and
customer satisfaction.

Key Responsibilities

* Receive, review, and process customer claim submissions through designated
claim management systems.
* Establish and maintain complete claim files, including electronic records,
supporting documents, correspondence, and investigation notes.
* Acknowledge claim receipt and communicate documentation requirements to
customers.
* Verify claim documentation, including invoices, delivery receipts,
photographs,



bills of lading, and proof of loss.
* Coordinate investigations with Operations, Customer Service, carriers, and
other stakeholders to determine liability and claim validity.
* Maintain accurate claim records and update claim statuses within claim
management platforms.
* Prepare claim settlements, payment requests, denial letters, and customer
correspondence.
* Track claim deadlines and ensure compliance with contractual and regulatory
filing requirements.
* Assist with recovery and subrogation efforts against responsible carriers,
vendors, or third parties.
* Monitor open claims and proactively follow up on outstanding information to
ensure timely resolution.
* Support claims reporting, data analysis, and management dashboards by
maintaining accurate claim data.
* Participate in regular claims review meetings and provide claim status
updates.
* Assist with process improvement initiatives f

📌 Claims Administrator (Monterrey)
🏢 Protrans International
📍 Monterrey