Clio is the integral leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
Account Manager (AM2) — Mexico
The Role in Mission
At
Clio
, we are more than just a software company; we are transforming the legal experience for all. As an
Account Manager (AM2)
for our Mexico market, you are the heartbeat of the customer journey post-sale.
This is a
hybrid-strategic role
where you will take full ownership of the customer relationship. You will be responsible for maximizing value across the entire lifecycle—balancing the high-touch needs of strategic accounts with the efficiency required to manage a scalable volume portfolio. Your mission is simple but vital: ensure our customers realize the full potential of Clio, secure their renewals, and proactively identify opportunities for expansion.
What You’ll Do (The Impact)
- Relationship Ownership:
Serve as the "Single Point of Truth" for customers once the sale is closed, ensuring a seamless transition from onboarding to long-term partnership.
- Strategic Portfolio Management: Manage a diverse portfolio where you’ll balance deep strategic engagement with scalable, process-driven touchpoints for volume accounts.
- Churn Prevention & Retention: Become a champion for customer success by identifying early warning signs and preventing churn, with a primary focus on the critical first renewal.
- Executive Orchestration: Lead impactful Quarterly Business Reviews (QBRs) with Decision Makers and stakeholders, turning product usage data into a compelling narrative of business value.
- Growth & Expansion: Take the lead on value realization, driving both contract renewals and identifying expansion/upsell opportunities (Net Retention).
- Cross-Functional Leadership: Act as the "Internal Quarterback," orchestrating efforts
📌 Account Manager (México)
🏢 Clio
📍 México