About The Role
As a Customer Success Manager (CSM) you will play a vital role in driving operational and growth-oriented success across GDP Mexico's most strategic restaurant partnerships. Rather than managing direct account coverage, you will focus on building the planning infrastructure, guiding resource choices, and leading cross-functional projects that help our entire team thrive at scale.

You will collaborate closely with pod leads, Account Managers, and senior leadership to create the systems and rhythms that keep GDP Mexico operating at its best. This role offers high autonomy, making it a perfect fit for someone who loves designing structured frameworks rather than just executing tasks-and who builds strong relationships through great work and collaboration.

What You Will Do
- Operational Performance & Reporting: Guide our business review process by shaping monthly and quarterly narratives, gathering insights from account management pods, and delivering leadership-ready updates.



You will maintain a continuous tracking system between review cycles to ensure our data tells a clear, evolving story.
- Strategic Resource Management: Design and guide the framework for how co-investment budgets are shared across restaurant partners and campaigns, replacing ad-hoc decisions with a consistent, transparent approach. You will track budget use, measure campaign impact, and share learnings to improve our joint success each cycle.
- Cross-Functional Project Leadership: Lead a portfolio of 2-3 active strategic projects at any given time, confidently managing timelines, processes, and high-quality outcomes.
- Planning & Quota Support: Guide the segment's annual quota-setting cycle, standardizing how account-level data, growth goals, and team insights are shared with Sales Operations. You will partner with pod leads to ensure targets reflect real-world opportunities and run post-cycle reviews to keep improving our planning process each year.
- Internal Stakeholder Success

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