Role: Assistant Manager, Customer Success

Job Responsibilities:
- Building strong relationships with clients, understanding their needs and guiding them
- Escalation management & problem solving with the ability to anticipate customer needs and proactively addressing the same
- Learn & develop strong knowhow of our product features & functionalities
- Plan, monitor, report product implementations for a given client
- Identify risks and provide mitigation plans as part of product implementation
- Drive & manage overall governance framework
- Working closely with Sales, Support, Product & Regional / Country teams to ensure that customers are happy, engaged and achieving their desired outcomes
- Payroll implementation background preferred.

Qualification & Skills:




- Total and relevant years of experience - 1 to 3 yrs
- Excellent Communication Skills (Must know English & Spanish)
- University/college degree
- Technology Orientation
- Client Relationship Management Skills
- Time-management skills
- Client Centric
- MS office
- Analytical Thinking

Location & Shift Availability
- Puebla- Work from Office (Monday to Friday)

Office address - Regus - Puebla Triángulo Las Ánimas, Calle 39 Pte. 3515-Piso 5, La Providencia, 72400 Heroica Puebla de Zaragoza, Pue., México.

Shift Availability
- 8:00 AM to 5.00 PM

📌 Customer Success Associate (México)
🏢 Neeyamo
📍 México