**Primary Responsibilities**:
- Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
- Uses organization and product knowledge to address more difficult inquiries and provide follow up.
- Develops documentation used to solve difficult customer issues/requests/complaints.
- Directs queries to appropriate department or personnel, as needed.
- Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met.
- Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services.
- Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
- May promote various products/services to ensure business targets are met.
- May provide after-sales support for various client contracts.
**Qualifications**:
- Bachelor’s degree and 2 years of prior relevant experience OR. In absence of a degree, 6 years of relevant experience is required
- Bilingual English
- Microsoft Office (Excel, Power Point, Word)
- Must be authorized to work in Mexico. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position outside Mexico Region.
**Preferred Qualifications**:
- Preferable SAP system knowledge
Collins Aerospace, a Raytheon Technologies company,



is a leader in technologically advanced and intelligent solutions for the general aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.
**Diversity drives innovation; inclusion drives success**. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
**WE ARE REDEFINING AEROSPACE.**
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other - propel us all higher, again and again.
**Please be aware of our location**:Manuel Gomez Morin #3200 Col. Rancho Hermanos Fuentes, Mexicali, Baja California 21190, México

📌 Customer Service Specialist (Onsite) (Mexicali)
🏢 Collins Aerospace
📍 Mexicali